Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns (Filament & Consumables)

To be eligible for a return, your item must be in the exact same condition that you received it. Because 3D printing filaments are highly sensitive to moisture and environmental conditions, spools can only be returned if the original factory vacuum seal and packaging are completely unopened and undamaged.

We cannot accept returns for any filament spools that have been opened, unsealed, or test-printed, unless a manufacturing defect is proven. You will also need the receipt, invoice, or proof of purchase.

To start a return, you can contact us at info@3dcraftmd.com. 

If your return is accepted, we’ll send you a return shipping label (or instructions for local drop-off/courier arrangements via Nova Poshta), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@3dcraftmd.com.

Damages, Manufacturing Defects, and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For 3D printing filaments, manufacturing defects include:

Critical diameter deviations (significantly out of the pm0.03 tolerance range causing clogs or extrusion issues).

Severe factory spool tangles/cross-weaving that prevents normal unwinding.

If you experience a genuine technical defect with the material, please contact us with photos or a short video of the issue, your printer model, and print settings so our team can assist you with an exchange or refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom or personalized 3D printed parts (special orders or on-demand printing requests). We also do not accept returns for hazardous materials, flammable liquids, or open chemical agents (such as specialized 3D printing adhesives or post-processing solvents). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance sale items, promo-bundle anomalies, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (ensuring the vacuum seal is intact), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on the packaging condition. If approved, you’ll be automatically refunded on your original payment method (or via bank transfer to your account for local Moldovan card/cash-on-delivery payments) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@3dcraftmd.com.